Appointments

We ask politely that you arrive on time to your appointment as this ensures the smooth running of the day. Lateness will result in having to cut down your appointment time so we do not run late for the next client, as we are fully booked. When booking if you would like a certain therapist then please feel free to request. It will be necessary for you to fill out a client consultation form before each treatment. This is necessary for insurance purposes and treatments cannot be carried out without this information. The form will be sent to you usually 48 hours prior to your appointment. It is your responsibility to inform us of any allergies/medical conditions on this form so we can carry out a tailored treatment for you. If you do have any medical conditions you think we may need to know about, please ask us on the phone when booking. Please also let us know if you are currently pregnant as this may restrict some of the treatments we are able to carry out for you.

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Can I bring my children/friends with me?

Unfortunately not. We want you to be able to relax and enjoy your treatment with us. The salon is a peaceful and tranquil environment where our clients come for an hour or so away from children and family life to relax and we have quiet treatments such as massages and facials being performed all day. There are also many hazards for children that you wouldn’t be able to fully supervise while you are having your treatment such as heaters, wax pots, candles and machinery, meaning we are unable to have babies, toddlers and small children in the salon.

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Do I need a patch test?

​You will need to book an appointment for your patch test which can be done through our online booking system.

 

Deposit Terms & Conditions

All appointments require a 50% deposit. If you are paying by voucher, your voucher number will be taken at the time of booking and this will be used as a deposit for your booking. In the event of a no show or late cancellation, the cancellation fee will be taken from the voucher amount and cannot be refunded.

If you need to change or cancel your booking for any reason, you will need to give us at least 24 hours notice which will allow us enough time to rebook your space to someone else. By paying your deposit you agree to our terms & conditions that the deposit will be non refundable in the event of a late cancellation. In the case that more than 24 hours notice is given, the deposit will stay on your client account and can be used for the next time you have a treatment. Repeat no shows & cancellations will mean that you will be asked to pay for your whole appointment upfront which will then be non refundable if you fail to attend that appointment.

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Is there parking nearby?

Potters Bar: Depending on how long your treatment is, there are a few different options for you. You can pay & display for up to 1 hour directly outside the salon - we recommend this for shorter treatments that are less than 45 minutes in duration. If your treatment is 1 hour or more you have two options, the first being Oakmere pay & display car park which is located just oppposite the salon, or there is parking available along The Walk. Please do ensure you have enough time on your ticket as you will miss out on some of your treatment time if you need to leave the salon to change your ticket. Our staff are unable to change your ticket for you as we will be busy pampering other clients too! 

Knebworth: Depending on how long your treatment is, there are a few different options for you. Knebworth high street - you get 1 hour, we’d recommend this for treatments 45 minutes or less, Co-op car park, this is a pay & display car park where you can park for a maximum of 4 hours and London Road you can park down all day for free no ticket is required, make sure to park inside the bays. Please do ensure you have enough time on your ticket as you will miss out on some of your treatment time if you need to leave the salon to change your ticket. Our staff are unable to change your ticket for you as we will be busy pampering other clients too!

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Stevenage: Parking is free in the leisure park providing you are using the shops. Please ensure you park within the marked bays.

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Do you sell gift vouchers?

We do indeed! There are two ways to buy our vouchers. You can purchase vouchers from our salon reception for either a certain amount or a certain treatment. The amount will be loaded onto an electronic gift card for the recipient and will be valid for 1 year from the purchase date. If you don’t happen to be passing, we also offer PDF vouchers that can be purchased through our website. These can also be personalised and are sent instantly to your inbox!

 

Courses

Courses purchased must be paid in full at the time of the treatment or at dates set our in your payment plan. Courses must be completed within 12 months and are non-refundable. Missed sessions & late cancellations of course appointments may result in treatments being deducted from your course.